Last updated: April 20, 2026
These Terms of Service ("Terms") govern your use of the Keptly application ("Keptly", "the App", "we", "us", "our") operated by Vincent Lebrun, sole trader (Entrepreneur Individuel) trading under the name Synnervate, registered in France under SIRET 889 664 488 00034, with registered office at 4 allée Catherine Sauvage, 35136 Saint-Jacques-de-la-Lande, France ("the Publisher").
By installing, accessing, or using Keptly, you ("you", "Merchant") agree to be bound by these Terms. If you do not agree, do not install or use the App.
Keptly is a software-as-a-service application installed on Shopify stores that provides customer health scoring, retention analytics, churn prediction, and related automation features for Shopify merchants.
To use Keptly, you must:
Access to Keptly is granted through Shopify's OAuth authentication. By installing the App, you authorize Keptly to access and process the Shopify data necessary to provide the Service, in accordance with the permissions (scopes) displayed during installation.
Keptly offers the following plans:
Prices are displayed in USD and exclusive of applicable taxes.
All paid subscriptions are processed exclusively through the Shopify Billing API. You will be billed by Shopify according to your store's billing cycle. Keptly never directly collects or stores your payment information.
You may upgrade, downgrade, or cancel your subscription at any time from the App's billing settings. Changes take effect at the next billing cycle.
Subscription fees are non-refundable, except where required by applicable law. You may cancel at any time to stop future charges, but no refund will be issued for the current billing period.
You agree not to:
All content, code, branding, and materials relating to Keptly are and remain the exclusive property of the Publisher. These Terms do not grant you any ownership rights — only a limited, revocable, non-transferable license to use the Service for the duration of your subscription.
You retain ownership of all data you input into or generate through the App.
Keptly processes personal data as described in our Privacy Policy and our GDPR Statement. By using the App, you acknowledge that you have read and accepted these documents.
As a Merchant, you act as data controller for your customers' personal data. Keptly acts as a data processor on your behalf in accordance with Article 28 of the GDPR.
We strive to maintain high availability but do not guarantee uninterrupted access. The Service is provided "as is" and "as available", without warranty of any kind. We may perform maintenance, updates, or modifications that temporarily affect availability.
To the maximum extent permitted by law:
You agree to indemnify and hold harmless the Publisher against any claim, loss, or damage arising from your misuse of the App or violation of these Terms.
You may terminate these Terms at any time by uninstalling the App from your Shopify admin. Upon uninstallation, your data will be deleted immediately, as detailed in our Privacy Policy.
The Publisher may suspend or terminate your access to the Service in case of material breach of these Terms, fraud, or abusive use.
We may modify these Terms at any time. Updated Terms will be posted at this URL with a revised "Last updated" date. Continued use of the App after changes constitutes acceptance of the updated Terms.
These Terms are governed by French law. In the event of a dispute, the parties shall first seek an amicable resolution. Failing this, the competent courts of Rennes, France shall have exclusive jurisdiction, subject to applicable consumer protection laws.
For any question regarding these Terms, contact us at: hello@getkeptly.com